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Terms & Conditions

Coaching Agreement 



1.0. “Us” means Lead Life Limited, a company registered in Scotland (Company Number SC519998). Jason Cask is the trading name of Lead Life Limited. It does not refer to its Directors, Coaches, Staff, Contractors, Accountants or Agents personally in any way, but refers to Lead Life Limited, a limited liability company. 

1.1. “Coaching Session” means a conversation taking place between the Client and Coach in person, and/or via the telephone, voice-over-IP, video conferencing and/or instant messenger, and will last for a minimum of 45 minutes (unless otherwise agreed by the Parties), including up to 10 minutes to wind up the conversation and agree next actions until the next Coaching Session (where applicable). 

1.2. “Services” means the Coaching Sessions the Coach will provide to the Client primarily via face-to-face in-person meetings, phone calls, voice-over-IP services (such as Skype or WhatsApp) or instant messenger. 

1.3. “Term” means the period of time this Coaching Agreement will last and shall begin on the date set out at the beginning of the Coaching Agreement and will continue indefinitely until terminated. 


1.4. “Fee” and “Agreed Fee” means the consideration you supply us in return for the Services which, unless otherwise agreed, the Client will pay to the Coach in full an Agreed Fee per Coaching Session. In consideration of the Services, an Agreed Fee between the Parties is a fee in writing in which both parties agree is a fair price for the Services to be rendered. This will be provided by the Coach in writing in advance of the Client receiving the Services. 


1.5. “Booked Coaching Session” means a Coaching Session is scheduled in the Coach’s calendar as agreed with the Client (verbally or written) by way of the Wix booking system, Google Calendar invite, or in writing. 


1.6. “Parties” means both the Coach and the Client collectively. 


1.7. “Client” and “you” means the person receiving the Services. In the case of a person who is under the age of 18 years old to receive the Services, the Parent or Legal Guardian of that person. 


1.8. “Agreed Time Frame” means an agreed length of time in writing that the Services will be delivered by the Coach to the Client. Thereafter, the Services shall be deemed delivered and finished regardless of whether or not all sessions have been used. 


1.9. “Cooling-Off Period” means the legal right under consumer protection legislation and regulation you have for most services bought online to change your mind within 14 days and receive a full refund for services paid for but not used. 


1.10. “Order Form“ means an email sent to you from us regarding payment of the Services, or an electronic form that facilitates the payment of the Services. 


1.11. “Session Allowance“ means how many coaching sessions you are entitled to receive in respect of the Services paid for. 





2.1. The Fees are payable in full in advance of Coaching Sessions unless otherwise agreed. 


2.2. The Fees are non-refundable once the Cooling-Off Period of 14 days has expired. 


2.3. You shall provide us 48 hours’ notice to reschedule or cancel a booked Coaching Session or you will be charged for the Coaching Session and the Coaching Session will still be taken out of your Session Allowance. 


2.4. You understand that the Services are not a replacement for emotional counselling, psychotherapy, medical or psychiatric treatment. 


2.5. You may stop the Services at any time (in which case, no refund will be provided unless within the Cooling-Off Period). 


2.6. The results of the Service vary between customers and we do not guarantee, warrant nor represent that the Services will achieve any specific result for you. 


2.7. You represent and warrant that you, or your child receiving the Services, are psychologically, mentally and physically well enough to receive the Services, and that you will hold the Coach and its directors, agents, partners, secretaries, accountants and associates completely harmless in the event of any medical or psychological conditions being triggered or made worse as a result of receiving the Services. 


2.8. When undergoing or paying for a Coaching Package, you agree to complete the coaching programme within the Agreed Time Frame of the Services with the Coach. After the Agreed Time Frame, the Services shall be deemed delivered by the Coach to the Client and thus concluded. 


2.9. When undergoing or paying for a Coaching Package, the Client agrees that they are solely responsible for finding a mutually convenient time to schedule Coaching Sessions within the Agreed Time Frame of the Services. 


2.10. By agreeing to these terms in writing such as via email or by ticking the box marked “I have read the Coaching Agreement and agree to the terms and conditions” and clicking the “Schedule Event” or “submit” button, you agree to be bound by the terms of this Coaching Agreement. By accepting a coaching session with the Coach, you also agree to be bound to the terms of this Coaching Agreement. If you do not agree to the terms of this Coaching Agreement, you shall immediately cease usage of the Services and this website. 


2.11. You represent and warrant that you are at least 18 years of age, and that you have legal authority to agree to this Coaching Agreement. 


2.12. You represent and warrant that you are psychologically well enough to do so and will not hold the Coach liable for any pre-existing medical or psychological health problems, and you hereby receive the Services solely at your own risk. 


2.13. Any session allowance must be used within 365 days (1 year) of the date the Services have been ordered (unless stated in writing), otherwise you agree to forfeit your right to these remaining sessions. 



3. FEES 


3.1. The Client will pay the Coach the Fee together with any applicable Value Added Tax (“VAT”) and any applicable taxes, charges, currency conversion or transfer fees that apply, in advance of a Coaching Session. 


3.2. Payment of fees by the Client will not affect any of the Client’s claims or rights against the Coach if he does not provide the Services in accordance with this Coaching Agreement. 


3.3. Any fees paid by the Client to the Coach are strictly non-refundable (with exception to statutory consumer rights and laws). 




4.1. You can always end your Coaching Agreement with us. Your rights when you end the Coaching Agreement will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the Coaching Agreement: 

(a) If what you have bought is defective or misdescribed you may have a legal right to end the Coaching Agreement; 

(b) If you want to end the Coaching Agreement because of something we have done or have told you we are going to do; 

(c) If you have just changed your mind about the services, see Clause 4.3. You may be able to get a refund if you are within the Cooling-Off Period, but this may be subject to deductions; 

(d) In all other cases (if we are not at fault and there is no right to change your mind), see

Clause 4.3. 

4.2. Ending the Coaching Agreement because of something we have done or are going to do. If you are ending a Coaching Agreement for a reason set out at (a) to (e) below the Coaching Agreement will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are: 

(a) we have told you about an upcoming change to the Services or the Coaching Agreement which you do not agree to; 

(b) we have told you about an error in the price or description of the Services you have ordered, and you do not wish to proceed; 

(c) there is a risk that supply of the Services may be significantly delayed because of events outside our control; 

(d) we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than seven (7) days; or 

(e) you have a legal right to end the Coaching Agreement because of something we have done wrong. 


4.3. Exercising your right to change your mind (Consumer Agreements Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a full refund for services paid for but not used, which is termed a “Cooling-Off Period”. If you ask us to commence the Services within the Cooling-Off Period, you will lose your right to a full refund if you then ask us to stop providing the Services. In this case, we will deduct for the Services you have provided before making a refund. 

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